Custom 350/500ml Stainless Water Bottle with Tea Infuser

Frequently Asked Questions

Q: What capacities are available for this water bottle?
A: The bottle comes in two sizes: 350ml and 500ml. Both are made of double wall stainless steel to maintain temperature and are perfect for daily hydration or travel.

Q: How long does the double wall insulation keep drinks hot or cold?
A: The vacuum insulation keeps hot beverages hot for up to 12 hours and cold drinks cold for up to 24 hours, depending on the starting temperature and external conditions. The outer surface remains sweat-free with cold drinks.

Q: Is the bottle truly leakproof?
A: Yes, the lid has a secure screw-top design with a silicone gasket that prevents leaks when properly closed. It is safe to carry in a bag or backpack without spilling.

Q: How does the tea infuser work?
A: The tea infuser is built into the lid. Simply add loose tea leaves to the infuser basket, fill the bottle with hot water, and close the lid. Let it steep for your desired time, then drink directly. The infuser keeps leaves separate for easy cleaning.

Q: Can I customize this bottle with my company logo?
A: Yes, the bottle supports custom branding through screen printing, laser engraving, or full-color wraps. Minimum order quantities may apply. Contact our sales team for pricing and design options.

Q: What is the warranty on this product?
A: We offer a 1-year warranty covering manufacturing defects such as insulation failure or lid flaws. Damage from drops, misuse, or normal wear is not covered. Please retain your purchase receipt for any warranty claims.

Q: Do you ship internationally and what are typical delivery times?
A: Yes, we ship worldwide. Standard shipping takes 7-15 business days depending on the destination. Expedited shipping is available for an extra cost. Orders are processed within 1-2 business days after payment.

Usage Instructions

• Before first use, wash the bottle and tea infuser with warm soapy water and rinse thoroughly.
• For hot beverages: fill with boiling water, add tea leaves to infuser, close lid tightly, and allow to steep. The outer wall will remain cool to touch.
• For cold beverages: add ice and cold liquid, close lid. The bottle will keep drinks cold for up to 24 hours.
• The tea infuser is removable for easy cleaning. Use only loose leaf tea; do not overfill the infuser basket.

Precautions

• Do not microwave or place in oven, freezer, or dishwasher. Hand wash recommended.
• Avoid dropping or hitting the bottle; damage may affect insulation performance.
• Do not use abrasive cleaners or bleach. Use a soft sponge and mild detergent.
• When closing the lid, ensure it is fully tightened to prevent leakage. Do not overtighten as it may damage the seal.
• Do not fill with carbonated beverages, as pressure build-up may cause leakage.
• Keep out of reach of children when containing hot liquids.