Custom Logo 304 SS Vacuum Insulated Bottle 18oz 32oz with Straw Lid

Frequently Asked Questions

Q: What materials is the water bottle made of and are they safe?

A: The bottle is made from premium 304 stainless steel, which is food-grade, rust-resistant, and BPA-free. The straw lid is made from high-quality, food-safe plastic and silicone. Both materials are non-toxic and safe for daily use with hot or cold beverages.

Q: How long does the vacuum insulation keep drinks hot or cold?

A: The double-wall vacuum insulation maintains drink temperature for extended periods. Hot beverages stay hot for up to 12 hours, and cold beverages remain cold for up to 24 hours, depending on initial temperature and ambient conditions. The included straw lid may slightly reduce heat retention compared to a sealed lid, but still provides excellent performance.

Q: Can I customize the bottle with my own logo? What is the process?

A: Yes, we offer custom logo printing. You can provide your logo in vector format (AI, EPS, PDF) or high-resolution image. Common methods include screen printing or laser engraving. Minimum order quantities may apply. Contact our sales team to discuss your design, placement, and quantity requirements. Production typically takes 7-15 business days after approval.

Q: What is the difference between the 18oz and 32oz sizes?

A: The 18oz (approximately 532 ml) is compact and lightweight, ideal for short trips, kids, or fitting in a car cup holder. The 32oz (approximately 946 ml) is larger, suitable for all-day hydration or longer travels. Both use the same 304 stainless steel and have the same diameter, so lids are interchangeable. Choose based on your capacity needs.

Q: Is the straw lid leak-proof? Can I use it for carbonated drinks?

A: The straw lid is designed to be spill-resistant but not fully leak-proof if the bottle is turned upside down. For leak-proof travel, we recommend using the included screw-on lid. Carbonated drinks are not recommended with the straw lid as pressure can build up and cause liquid to spray when opening. Use the screw lid for carbonated beverages.

Q: How do I clean the bottle and straw lid?

A: Hand washing is recommended to preserve the insulation and logo. Use warm soapy water and a soft brush or sponge. The straw and lid can be disassembled for thorough cleaning. Avoid abrasive cleaners or dishwashers, as high heat may damage the vacuum seal or logo. For stubborn stains or odors, use a mixture of baking soda and water.

Q: What is your warranty policy and what if I receive a damaged product?

A: Each bottle comes with a 1-year warranty against manufacturing defects, such as vacuum failure or lid cracks. If your product arrives damaged or has a defect, contact us within 7 days of receipt with photos. We will provide a replacement or refund. Normal wear and tear, misuse, or customization errors are not covered.

Q: Do you ship internationally and what are the shipping costs?

A: Yes, we ship worldwide. Shipping costs depend on the destination, order quantity, and shipping method (standard or expedited). Orders over a certain value may qualify for free shipping. Please contact our customer service team for a personalized quote based on your location and requirements.

Usage Instructions

• Before first use, wash the bottle and lid with warm soapy water and rinse thoroughly.
• Fill with hot or cold beverage as desired. For maximum insulation, preheat or pre-chill the bottle with hot/cold water for a few minutes before filling.
• Use the straw lid for convenient sipping while seated or driving. For leak-proof transport, screw on the solid lid (included).
• Do not fill with carbonated drinks when using the straw lid to avoid pressure buildup.

Precautions

• Hand wash only; do not use dishwasher or microwave.
• Avoid abrasive cleaners or bleach, as they may damage the finish or logo.
• Do not freeze the bottle when full, as liquid expansion may damage the vacuum seal.
• Keep out of reach of children when filled with hot liquid.
• Custom logos or prints may fade over time with rough handling; gentle use is recommended.

Available Colors

• White
• Light Pink
• Black
• Lake Blue
• Lavender
• Grey
• Pink
• Sky Blue
• Orange

Available Sizes

• 18oz (approx. 532ml) – compact size
• 32oz (approx. 946ml) – large size

Custom colors and sizes available upon request. Contact us for more details.