32oz Custom Logo Vacuum Insulated Tumbler Leakproof

Frequently Asked Questions

Q: What are the dimensions and weight of the 32oz tumbler?
A: The 32oz tumbler typically stands about 9-10 inches tall with a diameter of approximately 3.5-4 inches. The exact dimensions may vary slightly by production batch. The weight is roughly 1.2 pounds (540 grams), making it sturdy yet portable.

Q: Is the tumbler truly leakproof, and can I use it for hot beverages?
A: Yes, the tumbler features a leakproof lid with a flip-close spout that prevents spills when closed. It is designed for both hot and cold beverages. The vacuum insulation keeps drinks cold for up to 24 hours and hot for up to 12 hours. However, never microwave the tumbler and avoid freezing it full of liquid.

Q: What materials are used in the tumbler, and are they food-safe?
A: The tumbler is made from premium 18/8 stainless steel, which is rust-resistant, BPA-free, and food-safe. The lid and straw are constructed from food-grade, BPA-free plastic (usually Tritan or polypropylene). All materials meet FDA requirements for contact with food and beverages.

Q: How do I clean the tumbler and straw?
A: The tumbler is hand-wash recommended to preserve the vacuum seal and exterior finish. Use warm soapy water and a non-abrasive sponge. The lid and straw can be washed by hand or placed on the top rack of a dishwasher. Avoid using bleach or harsh chemicals. The straw comes with a cleaning brush for thorough interior cleaning.

Q: Can I customize the tumbler with my logo, and what are the minimum order quantities?
A: Yes, we offer custom logo printing using high-quality pad printing, screen printing, or engraving. The minimum order quantity for custom logos is typically 50 pieces, but smaller quantities may be available for an additional setup fee. Please contact us for a quote with your design artwork.

Q: What is the warranty on this tumbler, and do you offer returns?
A: We provide a 1-year warranty against manufacturing defects, including vacuum insulation failure, lid leakage, or material defects. If you receive a damaged item or experience a defect within the warranty period, we will replace it free of charge. Returns for non-defective items are accepted within 30 days of purchase, subject to a restocking fee and the customer paying return shipping.

Q: How long does shipping take, and do you ship internationally?
A: Processing time is 2-3 business days for standard orders. For custom logo orders, please add 5-7 business days for production. Shipping within the US typically takes 3-5 business days via FedEx or UPS. International shipping takes 7-14 business days depending on destination. We ship worldwide with calculated shipping costs at checkout.

Q: Does the tumbler come with the straw included, and is it compatible with standard lids?
A: Yes, each tumbler includes one reusable, BPA-free plastic straw (typically around 10.5 inches long) and one leakproof lid with a straw slot. The straw is removable and fits most standard 32oz tumbler lids. The tumbler opening has a diameter of about 3.5 inches, so it fits most cup holders and standard lid sizes.

Usage Instructions:

• Before first use, wash the tumbler, lid, and straw with warm soapy water and rinse thoroughly.
• Fill with your preferred hot or cold beverage. The double-wall vacuum insulation will maintain temperature for hours.
• The leakproof lid must be fully closed and the spout flipped shut before carrying or storing.
• To drink, open the flip spout and sip through the straw or directly from the cup opening (lid removed).

Precautions:

• Do NOT microwave the tumbler or any of its components (steel body, lid, straw).
• Do NOT freeze the tumbler when full of liquid; expansion may damage the vacuum seal.
• Hand wash recommended to preserve the vacuum insulation and exterior finish. Dishwasher use on top rack is acceptable for lid and straw only.
• Avoid using abrasive cleaners, bleach, or scouring pads on the tumbler surface.
• Clean the straw regularly using the included brush to prevent clogging and bacteria buildup.
• Keep out of reach of young children when filled with hot liquids.
• Do not use the tumbler for carbonated beverages as pressure may build up and cause leakage.

Color Options: Black, Beige, Deep Blue, Chocolate, Pink, Burgundy, Plum, Green, plus custom colors (Custom 1, 2, 3).
Capacity Options: 32oz (standard) and 20oz (smaller size available).
Logo Customization: Add your own design via pad printing, screen printing, or engraving (MOQ 50 pcs).