Personalized 12oz Insulated Stainless Steel Tumbler with Handle

Frequently Asked Questions

• Q: What materials is this tumbler made of, and are they safe for hot beverages?
  A: This tumbler is made from premium 18/8 stainless steel, which is food-grade, BPA-free, and non-toxic. The double-wall vacuum insulation keeps your drinks hot or cold for hours without altering the taste. The materials are safe for both hot and cold beverages and are designed for everyday use.
• Q: How long does the insulation keep my coffee hot?
  A: The double-wall vacuum insulation technology effectively maintains beverage temperature. For hot drinks like coffee, you can expect it to stay hot for approximately 4-6 hours, depending on the initial temperature and ambient conditions. Cold drinks remain cold for up to 8-10 hours when pre-chilled.
• Q: Can I customize this tumbler with my own logo or design?
  A: Yes, this tumbler is fully customizable. You can apply logos, text, or artwork through methods such as screen printing, laser engraving, or pad printing. Minimum order quantities may apply depending on the customization method. Please contact our sales team for details on artwork specifications and pricing.
• Q: Is the lid spill-proof and leak-resistant?
  A: The tumbler includes a clear, snap-on lid with a sliding closure that provides spill resistance during normal use. While it is not 100% leak-proof if tipped over, it significantly reduces splashes and helps maintain temperature. For full leak-proof performance, we recommend using it upright or carrying it in a cup holder.
• Q: What are the exact dimensions, and will it fit in a standard car cup holder?
  A: The tumbler holds 12 ounces (350ml) and measures approximately 3.2 inches in diameter at the base and 5.5 inches in height. With the handle, the total width is about 4.8 inches. The base will fit most standard car cup holders, but we recommend checking your cup holder diameter (minimum 2.8 inches) to ensure a proper fit.
• Q: How should I clean and care for this stainless steel tumbler?
  A: Hand washing is recommended to preserve the insulation and finish. Use warm, soapy water and a soft sponge; avoid abrasive cleaners or steel wool. The lid is top-rack dishwasher safe, but the tumbler body should not be microwaved, frozen, or placed in a dishwasher with high heat. Rinse thoroughly after cleaning and allow to air dry.
• Q: What is the warranty and return policy for this product?
  A: We offer a 30-day money-back guarantee for unused, undamaged items returned in original packaging. Additionally, the tumbler comes with a 1-year warranty against manufacturing defects in materials or workmanship, excluding normal wear and tear. For warranty claims, please contact our customer service with your order number.
• Q: Do you offer wholesale pricing or bulk discounts?
  A: Yes, we offer tiered discounts for bulk orders. Pricing is available upon request and depends on quantity, customization type, and shipping destination. Please reach out through our wholesale inquiry form, and a sales representative will provide a customized quote within 24-48 hours.

Usage

• Fill with hot or cold beverages as desired.
• For maximum insulation, pre-heat or pre-chill the tumbler by rinsing with hot/cold water before use.
• Close the lid securely to maintain temperature and prevent spills during transport.
• Not suitable for carbonated beverages as pressure may build up.

Cleaning

• Hand wash the tumbler body with warm soapy water and a soft sponge. Avoid abrasive cleaners, steel wool, or bleach.
• The lid is top-rack dishwasher safe. However, hand washing is recommended for longevity.
• Rinse thoroughly and allow to air dry upside down to prevent moisture accumulation.

Safety & Precautions

• Do not microwave or place in oven.
• Do not freeze the tumbler.
• Avoid dropping or subjecting to heavy impact.
• Keep away from open flames or direct heat sources.
• Not intended for use by children without adult supervision due to hot liquid risk.

This tumbler is available in the following colors and capacity:

Colors: Orange, Rosy, Black, Grey, Mint, Light Purple, Navy, Brown, Pink, Red, Purple, Yellow

Capacity: 12oz (350ml) - 301-400ml range

Customization: Logo, artwork, or text can be applied. Contact us for details.