How to Access NEW SUNNY's Factory Compliance Documents for Your Own Customer Audits

When you sell drinkware under your own brand, the audit questions rarely stop at your desk. Your retail customers, distributors, and marketplace compliance teams want to see evidence that the factory behind the product operates a controlled quality system and can demonstrate conformity with the regulations of the destination market. This guide explains exactly how to access the compliance documents held by NEW SUNNY, a China OEM/ODM drinkware manufacturer with more than 20 years of experience and two factories covering 26,000 m².

Why Your Customers Ask for Factory Documents

Compliance teams typically want two different things, and it helps to separate them before you send a request:

• System-level evidence — proof that the manufacturing site runs a documented quality management system, with procedures for incoming material control, in-process inspection, final inspection, and corrective action.
• Product-level evidence — documentation showing that the specific item you are buying meets the applicable regulation in the market where it will be sold.

System-level documents are generally held by the factory and can be shared with buyers. Product-level documents are usually tied to a specific order, material, or artwork, so they are prepared or confirmed in the context of that order.

Which Documents NEW SUNNY Can Share

Our factory holds CE, FDA, and ISO 9001 certification. In practice, that means the following categories of documentation can be requested by buyers:

• ISO 9001 certificate — the quality management system certification covering our manufacturing operations.
• CE-related compliance documentation — supporting documents for CE conformity applicable to the relevant product categories.
• FDA-related compliance documentation — supporting documents for FDA compliance relevant to food-contact drinkware.
• Order-linked quality records — inspection records and related quality documentation produced during the manufacturing of your specific order, which our QA team can prepare when production is scheduled.

If your customer audit checklist names a document that is not on this list, tell us the exact document name and the audit programme it comes from. We will confirm with our quality team whether it is something we can provide, and if not, we will say so clearly rather than issue a substitute. Accurate answers are more useful to your auditor than optimistic ones.

How to Request Access — Step by Step

1. Send a written request. Email [email protected] with the subject line "Compliance document request" so it is routed to the right person immediately.
2. Name the documents. List each document by its formal name as it appears in your customer's audit checklist, rather than a general description such as "quality papers".
3. Describe the audit context. Tell us who is auditing, which market or regulation is involved, and whether the documents will be shared with a third party such as a testing house or a retail compliance office.
4. Sign a confidentiality agreement. We can sign your NDA, or provide a mutual NDA if you prefer. Either approach is acceptable and usually takes only a few days.
5. Scope confirmation. Our QA team reviews the request, confirms which documents apply to your product and market, and flags anything that must be tied to a specific order.
6. Delivery. Confirmed documents are issued electronically as PDF files, with a reference number so your auditor can verify authenticity with us if required.

What We Need From You

To keep the process fast, prepare the following before you write to us:

• Your company name and the end customer or audit programme involved.
• The exact document names from the audit checklist.
• The product reference, for example the Insulated Stainless Steel Can Cooler with Opener (WT-019C), or the general category such as tumblers, water bottles, kids cups, lunch boxes, or jugs.
• The destination market, since compliance requirements differ by region.
• The deadline your customer has given you.

Using Our Documents in Your Own Customer Audit

Many of our buyers are OEM and ODM customers who are audited by their own retail or distribution partners. A few practical points help those audits go smoothly:

• Match documents to the product. A system certificate supports the whole factory, but a product-level document only applies to the item and specification it was issued for. Auditors notice mismatches quickly.
• Keep versions current. Always request the latest issue of a certificate rather than reusing a file from an earlier project.
• Ask questions in advance. If your auditor's checklist contains an unusual requirement, raise it with us at the quotation stage. It is far easier to confirm scope before tooling and production than after shipment.
• Reference our production capacity. Our daily capacity of 25,000 pieces supports audits that assess whether a supplier can consistently meet volume commitments.

Frequently Asked Questions

Can you send documents before we place an order?

Yes. System-level documents such as the ISO 9001 certificate and general CE/FDA compliance documentation can be shared with qualified buyers during the evaluation stage, normally under an NDA.

Do you charge for compliance documents?

Standard system-level documents are provided at no cost to buyers and prospective buyers. If a customer audit requires third-party testing or a specialised report that has to be commissioned, we will explain the scope and any associated cost before proceeding.

Can you deal directly with our auditor?

Yes. We can correspond with your auditor or testing house, provided the confidentiality arrangements cover that third party. This often shortens the audit cycle considerably.

Do the documents cover both factories?

Our manufacturing operations run across two factories with a combined area of 26,000 m². Tell us which site will produce your order so the correct scope is confirmed in the documentation.

Start Your Document Request

Send your compliance checklist and audit context to [email protected], or call 0086 19033919904. You can also reach us by post at Room 210, New Hangzhou Bay, Shangcheng District, Hangzhou, Zhejiang, 310000. As a China OEM/ODM drinkware manufacturer exporting globally for over 20 years, we handle compliance requests as a routine part of supplier onboarding — not as an exception.